Software Order Processing. Kekus Digital uses ShareIt from Element 5 to process software orders. You will receive two e-mail messages from ShareIt after acceptance of your order. The first e-mail message will contain your invoice. The second e-mail message will contain your registration information. These e-mails usually arrive within minutes of your purchase but are sometimes delayed by congestion on the web, etc. In addition, delays may occur if the name or address on your order form does not exactly match the information on your credit card and your order must be manually approved by a ShareIt employee. You will also be shown a web page with the registration information after processing of your payment.

Hardware Order Processing. Kekus Digital uses PayPal from eBay to process hardware orders. Depending on availability in stock, we will ship your order within two business days of our receipt of your order.

Receiving Merchandise. At Kekus Digital we strive to make all of our customers' buying experience a pleasant one. Please read the following guidelines carefully.

• Please inspect your order immediately upon receipt.
• Carefully unpack and inspect the merchandise, please be careful not to damage the manufacturers packaging. We will not accept merchandise with torn and destroyed packaging.
• Do not fill out the manufacturer's warranty card unless you are satisfied with the merchandise and want to keep it. We cannot accept the return of merchandise with a completed warranty card.
• Do not throw away any of the packaging materials, for example: boxes, instruction booklets, inserts or plastic bags until you are 100% satisfied and want to keep the merchandise.

Claims. Title of merchandise transfers to the buyer upon delivery to the carrier. Kekus Digital, LLC will assist where possible in presenting a claim if notified within five (5) working days of receipt of shipment or invoice. Shortage claims should be directed to Kekus Digital at contact us email. Any evidence of loss or damage, both apparent and concealed, should be noted on your own copy and on the carrier's copy of the receipt. A claim should be filed with the delivering carrier. In all cases retain goods, shipping container and packing material and call the carrier for inspection immediately.

Returning Merchandise. If for any reason you want to return the merchandise, please follow the instructions below.

• Write Kekus Digital's Customer service (contact) within 48 hours of receiving the merchandise for a Return Merchandise Authorization Number (RMA#).
• All products must be packaged as they were received and must include all shipping materials. For example: instruction manual, inserts (Styrofoam), original shipping carton, plastic bags, and unfilled warranty card. Make sure to package the merchandise securely so the merchandise will not be damaged in transit.
• If damage occurred during transit, do not throw away the packaging. Contact the carrier for inspection and file a claim with them. See the above claims section.
• A correspondence for the return must accompany the product. This should include the date, RMA#, full shipping address, credit card information, copy of the original invoice and reason for return.
• All products must be INSURED upon return shipment. If a package is sent back uninsured, and is lost or damaged, Kekus Digital will not be responsible for that product and will be unable to issue any return, credit or exchange.
• Credit will be given only for items that Kekus Digital receives, inspects and finds to be in satisfactory condition. Please be sure you insure your return shipment, to avoid any complications.
• The merchandise must be sent shipping prepaid. Returns sent C.O.D. or "shipping charges collect" will be refused.
• All returns will be subject to a 15% restocking fee.
• Shipping, handling and insurance costs are not refundable.
• Software that has a trial period is not returnable. Customers are expected to try the software to see if it works on their system and fits their needs before purchasing.
• A two day processing time is standard after receipt of the return by Kekus Digital.